Fresqo

Fresqo – Privacy Policy

Effective Date: February 15, 2024

 

At Fresqo, we are committed to respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our mobile application, or engage with our services. By using Fresqo, you consent to the practices described in this Privacy Policy.

 

1. Information We Collect

 

We collect the following types of information to provide you with the best service:

 

  • Personal Information: When you create an account or make a purchase, we collect your name, email address, phone number, shipping and billing address, and payment details (processed securely via third-party payment providers).
  • Order Information: We collect details about the products you order, your purchase history, and any communication related to your orders.
  • Mobile Application Information: If you use our mobile app, we collect usage data, location data (if enabled), and app performance data to enhance your app experience.
  • Device Information: If you use our app, we collect usage data to enhance your experience.
  • Marketing Preferences: If you subscribe to our newsletters, we collect your preferences and interests to send you personalized offers and updates.
  • Cookies & Tracking Technologies: We use cookies and other tracking technologies to improve user experience, provide personalized services, and analyze site usage.

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

 

  • Order Processing: To process and manage your orders, including shipping, payment, and customer service.
  • Customer Communication: To send order updates, promotional offers, or relevant communications regarding your account or the services we provide.
  • App Experience: To enhance and personalize your experience on our mobile app, including location-based offers and notifications.
  • Improving Services: To analyze and improve our website, app, products, and services based on user feedback and usage data.
  • Marketing: To send personalized marketing materials based on your preferences, including emails, app notifications, and promotions.
  • Legal Compliance: To comply with applicable laws and regulations and prevent fraudulent activities.

 

3. How We Share Your Information

 

We respect your privacy and will not sell or rent your personal data. However, we may share your information in the following situations:

 

  • Service Providers: To process payments, fulfill orders, and provide customer support. We work with trusted third-party vendors who assist in delivering our services, but they are not authorized to use your information for other purposes.
  • Business Transfers: In the event of a merger, acquisition, or sale of our company, customer data may be transferred to the acquiring entity.
  • Legal Compliance: If required by law, or to protect our rights, property, or safety, or that of our customers or others.

 

4. Data Security

 

We take data security seriously and use industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

 

5. Cookies & Tracking Technologies

 

We use cookies and similar technologies to improve your experience on our website and app:

 

  • Cookies: Small files stored on your device to help remember your preferences, provide personalized services, and analyze web traffic.
  • Tracking Technologies: We may also use web beacons, pixels, and similar tools to analyze site usage, track conversions, and serve personalized ads.

 

You can manage cookie preferences through your browser settings or opt out of personalized ads using available options in your settings.

 

6. Your Rights

 

You have the following rights concerning your personal data:

 

  • Access: You may request access to the personal data we hold about you.
  • Correction: You may request corrections to any inaccurate or incomplete personal data.
  • Deletion: You may request that we delete your personal information (subject to certain conditions).
  • Opt-Out of Marketing: You can unsubscribe from our marketing emails or opt out of push notifications at any time via account settings or links provided in the communications.

 

Please note that some requests may be subject to legal obligations or exceptions.

 

7. Account Deletion

 

If you choose to delete your account, all associated data — including order history, wallet balances, and saved information — will be permanently erased. Fresqo will not be liable for any loss of data or funds once the account is deleted.

 

8. Third-Party Links

 

Our website and app may contain links to third-party websites, services, or applications. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to read the privacy policies of any third-party site you visit.

 

9. Children’s Privacy

 

We do not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information.

 

10. Changes to Privacy Policy

 

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or through a notice on our website or app. The revised Privacy Policy will be effective as of the date indicated at the top of this page.

 

11. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at support@fresqo.ph.